Customs: destination rules still apply

Check local import rules and provide accurate, lawful information for your destination.

Check destination rules before shipping

Customs requirements depend on destination, product type, value, origin and current rules. Check official destination guidance and the current parcel form before payment. A route name or a previous delivery does not prove that an item is permitted, tax-free or exempt from documentation.

Use accurate information

Describe goods and their value truthfully and retain the listing, order confirmation and payment record. Do not use a misleading description or value to try to avoid charges. The carrier or customs authority may request additional information, and the recipient may be responsible for applicable taxes, duties or processing charges.

Check restricted goods

Batteries, liquids, cosmetics and other product types can be subject to carrier or destination restrictions. The routes available in the actual parcel form may differ from an advertised list. Confirm the item category, destination and packing requirements before submitting the parcel.

Keep the decision separate from a delivery promise

Taxes and processing time can change; no guide can guarantee customs clearance or a specific delivery date. If the instructions for a particular product or field are unclear, check with the relevant official authority or the service before submitting.

Prepare an accurate item record

Keep the seller listing, quantity, description, price paid and order confirmation for each item. Check that the information entered in the parcel flow matches the contents and the documentation you can provide. If a field is unclear, ask the relevant service or consult official destination guidance before submitting.

Check the destination and product category

Rules depend on the receiving country, type of goods, value and other circumstances. Products containing batteries, liquids, cosmetics or restricted materials may require special handling or be unavailable on a particular route. Confirm both destination import rules and the restrictions displayed for the actual parcel.

Plan for charges separately

A product price and international shipping quote are not necessarily the landed cost. Depending on the destination and shipment, duties, import taxes or carrier handling charges may apply. Check the applicable official guidance for the specific shipment and leave room in the budget for an amount that may not be known at the initial order stage.

Do not copy another parcel’s result

A previous parcel, a route name or a social post does not establish that another shipment will be treated the same way. Rules, items and values can differ. Use accurate information rather than an artificial description or value, and keep any correspondence or request for additional documents.

Respond to a legitimate request

If the carrier or customs authority asks for documents, verify the request through an official channel and provide accurate records relevant to the shipment. Retain a dated copy of the request and response. The route, platform and carrier cannot guarantee a clearance decision or a specific customs processing time.